Privacy Policy
Effective Date: August 27, 2026
The Scar Lab YEG (“The Scar Lab,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you choose to share with us.
This Privacy Policy explains what information may be collected through our website, how that information may be used, and the choices available to you.
Information We Collect
When you use our website, contact us, or submit an inquiry, we may collect personal information such as:
Your name
Email address
Information you voluntarily provide through a contact or inquiry form
Information relating to the treatment or area you are inquiring about
Technical information such as browser type, device information, IP address, and website activity collected through cookies or analytics
Please avoid submitting highly sensitive medical information through a general website contact form unless specifically requested.
If additional health, treatment, medical history, or assessment information is required, you may be directed to a secure third party platform such as Jane to complete intake or consent forms.
How We Use Your Information
Information collected through this website may be used to:
Respond to inquiries
Determine appropriate next steps for treatment assessment
Communicate with you regarding services or appointments
Provide requested information
Improve our website and client experience
Maintain website security and functionality
Comply with applicable legal and regulatory obligations
We only collect information that is reasonably necessary for these purposes.
Treatment and Health Information
Certain services may require information about your health history, medications, skin, scars, stretch marks, previous procedures, healing history, or other factors relevant to treatment suitability.
Where possible, sensitive intake and treatment information is collected through secure client-management systems rather than through standard website forms.
Information submitted through third party platforms is also subject to the privacy and security practices of those providers.
Third-Party Services
Our website and business may use third-party services for website hosting, scheduling, client intake, payments, analytics, communication, and other business functions.
These providers may process limited personal information as necessary to provide their services.
We do not sell your personal information.
Cookies and Analytics
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember visitor preferences
Understand website traffic and usage
Improve website performance
Support advertising or marketing features where enabled
You can manage non essential cookies through the cookie preference settings available on this website.
For more information, please review our Cookie Policy.
How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or loss.
However, no website, email system, or electronic transmission can be guaranteed to be completely secure.
How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, or meet applicable legal obligations.
Your Privacy Rights
Depending on applicable privacy legislation, you may have the right to request access to personal information we hold about you or request that inaccurate information be corrected.
You may also contact us with questions about how your personal information is collected, used, or stored.
External Links
Our website may contain links to third party websites or platforms. We are not responsible for the privacy practices, security, or content of external websites.
We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, technology, or legal requirements.
The most current version will be posted on this website.
Contact
If you have questions or concerns regarding this Privacy Policy or your personal information, please contact us through the contact information provided on this website.
The Scar Lab YEG
Edmonton, Alberta, Canada